Legal

Returns and refunds

Last updated: September 2026

These sections are quoted from our terms of service.

6. Orders, pricing, and payment

Prices, taxes, and shipping costs are shown at checkout, which is operated by our payments provider. Your order is accepted when we confirm it by email. We currently ship within the United States (including Alaska, Hawaii, and Puerto Rico) and to Canada. Canadian orders are billed Canadian sales tax at checkout; customs-clearance charges, import duties, and fees are assessed at the border and are the recipient's responsibility, not included in your order total.

7. Returns and reprints

Because every book is made for one child, orders can't be returned or canceled once printing begins. If your book arrives damaged, defective, or materially different from the preview you approved, email us within 30 days of delivery with photos and we'll make it right with a reprint or refund.